Returns & Refunds
Returns &
Refunds
Clear communication matters when sourcing wooden cutting boards, decorative serving trays, and personalized products. This page explains how Coveliving reviews order concerns, handles return and refund requests, and works with wholesale buyers when a shipment or product requires attention.
For order-specific assistance, contact service@coveliving.store.
How we review requests
Coveliving serves customers interested in wooden kitchenware, decorative trays, and personalized home accessories, including business purchasers ordering for resale or other commercial uses. Because orders can differ in product selection, quantity, customization, and fulfillment arrangements, return and refund requests are reviewed in the context of the order and applicable law.
We encourage customers to contact us before returning any item. An email allows us to identify the order, understand the concern, and explain the appropriate next step. Sending goods back without prior coordination may make it harder to match the parcel to the request or determine the available resolution.
Nothing on this page removes any non-waivable consumer rights or statutory remedies that apply to a purchase.
Start with the order details
If an item arrives damaged, is materially different from the confirmed order, or appears to be missing from a shipment, please email us with the order reference and a concise explanation. Clear photographs of the item, packaging, shipping label, or affected area can help us assess the issue. For larger wholesale deliveries, identifying the affected product styles and quantities is especially useful.
Keep the relevant packaging and affected items while the issue is being reviewed, where reasonably practical. We may request further information to distinguish transit damage, a packing discrepancy, a manufacturing concern, or a difference between the product and the purchaser’s expectations.
Contact our team
Email your order reference, product name, and a description of the concern.
Share supporting details
Include photographs and the affected quantities when they are relevant to the issue.
Review the next step
We will assess the request and communicate any available return, replacement, correction, or refund path.
Bulk orders and business buyers
Wholesale purchases may involve multiple styles, higher quantities, or order-specific arrangements. Please inspect commercial shipments promptly after receipt and report any apparent damage, shortages, or incorrect items with the corresponding quantities. This information helps separate isolated product concerns from issues affecting an entire shipment.
A change in retail demand, unsold stock, or a buyer’s decision to discontinue a product is different from an item being defective or supplied incorrectly. Returns of conforming merchandise for commercial reasons are not automatically available. Any such request is subject to the order’s agreed terms, our review, and applicable law.
If a wholesale order was placed following a written quotation or other confirmed commercial arrangement, that arrangement may include specific procedures for inspection, claims, or returns. Please refer to the applicable order confirmation alongside this page.
Natural materials and decorative finishes
Wood grain, color, and natural patterning may vary between individual wooden products. Decorative inlays, carved motifs, resin-inspired accents, and surface finishes may also create differences in appearance across a collection. Such characteristics should be considered against the product description, photographs, and any specifications agreed for the order.
Normal material variation is not necessarily a defect. However, if you believe the received item does not meet the confirmed description or agreed specifications, please contact us with supporting details so the concern can be evaluated.
Engraved and custom products
Our product range includes personalized wooden cutting boards and trays featuring engraved names, text, or decorative details. When ordering a customized item, purchasers should review the submitted spelling, layout instructions, and other customization details carefully. For business orders, it is particularly important to confirm the final artwork and quantities before production.
Items made correctly according to approved personalization details may not be eligible for a discretionary return simply because the buyer changes their mind. If the engraving, item, or quantity does not match the confirmed order, or the product arrives damaged, please contact us for review. Applicable statutory rights remain unaffected.
Returns and exchanges
Return eligibility depends on the reason for the request, the condition and nature of the goods, any order-specific agreement, and applicable law. We may ask for evidence of the issue and may provide instructions before a return is shipped. Do not assume a particular return address or carrier without receiving the relevant instructions for your case.
If a return is authorized, we will communicate the steps relevant to that request, including any applicable shipping arrangements. Return shipping costs are assessed according to the reason for return, any agreed commercial terms, and legal requirements. We do not publish a universal free-return promise for all wholesale or personalized orders.
Products that have been altered, used contrary to care guidance, or damaged after delivery may be assessed differently from goods received in an incorrect or defective condition, subject to applicable law.
Refunds, corrections and replacements
After reviewing a request, the available outcome may include further clarification, a product correction, replacement, return authorization, partial refund, or refund, as appropriate to the circumstances and applicable law. A requested remedy is not automatically approved merely because a message has been submitted; we will communicate the review outcome and any next steps.
Where a refund is approved, we will explain the applicable process. The time at which funds appear can depend on the original payment method and the relevant payment provider. For wholesale orders, any credit, adjustment, or replacement arrangement may also be reflected in the associated order records or commercial correspondence.
Shipping, shortages and transit damage
If a parcel appears delayed, damaged in transit, or incomplete, contact us with the order reference and any available delivery or tracking details. For visible packaging damage, photographs taken before unpacking can be useful. For multi-item shipments, a list of the affected styles and quantities helps us investigate efficiently.
Carrier scans and delivery estimates may not always describe the full circumstances of a shipment. We will review the information available and advise on the next appropriate step, without promising a particular resolution before the facts have been assessed.
Before placing a wholesale order
Review product descriptions, material details, measurements, customization instructions, and any quotation or agreed commercial conditions. Clarifying these details before payment helps reduce avoidable order disputes.
After receiving an order
Check the goods against the confirmed order and retain relevant documents. When an issue arises, provide specific information rather than returning the entire shipment without instructions.